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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Roberta Hampton

Roberta Hampton

August 16, 2024

5  out of  5
rating by Roberta Hampton
"We have been clients of Rob Joiner State Farm for years. I recently consulted Erin with questions about my home owner's policy. She was helpful and informative, patient and kind. So glad I have this agency for my insurance needs."
We responded:
"Roberta…thank you so much for the kind words and I’m so glad that you’re happy with our agency!!"
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Carol Newman

August 8, 2024

5  out of  5
rating by Carol Newman
"Rob Joiner and his team are the best. They are very accommodating and helpful."
We responded:
"Carol, thank you for the great review!! We appreciate your business!!"
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Jonathan Murdock

July 22, 2024

5  out of  5
rating by Jonathan Murdock
"Mrs. Cramer was extremely helpful and responsive!"
We responded:
"Jonathan...thank you for the 5 Star review!! So happy that you were pleased with the service you got from Ashley!! She's a great member of our team!!"
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Jason Nickolaisen

June 6, 2024

5  out of  5
rating by Jason Nickolaisen
"First, what fantastic people at this location!! Erin and Rebecca two thumbs up, and six stars if I could give you that many!! My (now former) insurance company raised my rates dramatically last year after a speeding ticket. I sat with Erin and she worked to get my rates right at about where they were with my old insurance company before the speeding ticket. All three of my vehicles are now covered by State Farm. Erin kept my appointment time, saved me money, and followed up with a phone call making sure everything was locked in as she quoted. I met Mr. Rob Joiner on the way out, a nice person as well. Mr. Joiner you should be very proud of your staff, fantastic job ladies!! I highly recommend State Farm Rock Hill for all of your insurance needs, not just automobile coverage. Erin also gave me information about life, and renters insurance. If I decide on those coverages as well, my business will be going to Erin and State Farm of Rock Hill. Six stars!!! ⭐️⭐️⭐️⭐️⭐️⭐️"
We responded:
"Thank you for the 5 Star review Jason as well as the kind words about me and my team! You are much appreciated!!"
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Tzupin 0730

May 30, 2024

5  out of  5
rating by Tzupin 0730
"Rob Joiner’s office staff is very professional, knowledgeable, responds promptly and values us, the customer. I highly recommend them. Ben P."
We responded:
"Ben.....Thank you for the kind words and 5 Star rating!! We appreciate your business!!"
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Kim Crean

May 24, 2024

5  out of  5
rating by Kim Crean
"My Pop has to change insurance after my mom's passing. Rob Joiner and team went out of their way to guide him through the process, getting all the paperwork and making sure he understood everything. Truly a spectacular bunch!!"
We responded:
"Thanks so much Kim!! We loved helping your Pop!!"
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Debbie Caricari

April 27, 2024

5  out of  5
rating by Debbie Caricari
"Rob and his team do an excellent job! They were able to beat our previous rates with more comprehensive coverage! They are very friendly and easy to work with!"
We responded:
"Debbie...thank you so much for the great review!! We very much appreciate your business!!"
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Canyon Jarmon

April 25, 2024

5  out of  5
rating by Canyon Jarmon
"Great service, support, and answering all my questions. Thanks Erin Woods for being there when I need help and have a wonderful day. C. Jarmon"
We responded:
"Canyon....thank you so much for the great review and kind words about Erin!! We appreciate your business!!"
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Danielle Agerton

April 24, 2024

5  out of  5
rating by Danielle Agerton
"Ashley was such a huge help signing my son up on insurance! Very polite, helpful and helped us save money!"
We responded:
"Danielle....Thanks so much for the kind words about Ashley!! She is a terrific member of my team and I'm so glad you are happy with the service that she provided you!"
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anthony waddell

April 24, 2024

5  out of  5
rating by anthony waddell
"Every time I need something, the staff is very helpful and friendly"
We responded:
"Anthony, thank you so much for your kind words!!! We appreciate your business and the 5 Star Review!!"
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Ronald Montana

April 18, 2024

5  out of  5
rating by Ronald Montana
"Excellent service and extremely polite, helpful and informative."
We responded:
"Ronald. Thank you for the awesome review!! We appreciate your business!!"
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Rick Collins

April 17, 2024

5  out of  5
rating by Rick Collins
"Rob Joiner and team have always taken good care of me and are a pleasure to work with."
We responded:
"Rick...Thank you so much for the 5 Star review!! You've been with us for a long time and I very much appreciate your business and loyalty to both our agency and State Farm!"
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JAQ Bess

April 16, 2024

5  out of  5
rating by JAQ Bess
"They are a great agency."
We responded:
"Thank you so much for the awesome 5 Star review!! We very much appreciate your business!!"
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Keith Small

April 11, 2024

5  out of  5
rating by Keith Small
"Erin was great to work with, Sweet voice and great personality!"
We responded:
"Erin is a wonderful part of our team! I’m so glad she gave you great service! Thank you for the 5 Star review!!"
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Keaimbre Hair

April 5, 2024

5  out of  5
rating by Keaimbre Hair
"I’ve been with Rob for over 5 years I have home, life, and car insurance with him. Rob and his team are the best Rebecca and Erin never let me down and they always return my phone calls and respond to my emails promptly. They are well respected…"
We responded:
"Keaimbre....thank you for the awesome 5 Star review!!! I also appreciate your kind comments on Rebekah and Erin!! They are two great members of my team!!!"
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john folk

April 3, 2024

5  out of  5
rating by john folk
"Always friendly and willing to help."
We responded:
"John, thank for the nice comments and the 5 star review! Your business with our agency is much appreciated!!"
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Pamela Dunbar

March 25, 2024

5  out of  5
rating by Pamela Dunbar
"Erin was very helpful when talking to her. She's why I decided to change insurance companies"
We responded:
"Pamela....Thank you so much for the great review and nice comments about Erin! She is a sharp young lady and a huge asset to our team!!"
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Ben

March 22, 2024

5  out of  5
rating by Ben
"Erin was a big help and got me through the process quick and easy."
We responded:
"Ben...Thank you for the five star review!! I'm so glad Erin was able to keep the process easy for you!!! "
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John Gula

March 14, 2024

5  out of  5
rating by John Gula
"Very friendly staff and have always had my needs met."
We responded:
"John, thank you so much for the 5 star review!! We are so happy that you have been pleased with our agency!!"
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David Johnson

March 11, 2024

5  out of  5
rating by David Johnson
"A great agency, always prompt when ever I had a question, everyone that works there are great."
We responded:
"Thank you, David, for recognizing our prompt service. We appreciate your feedback and are here to assist with any questions you may have in the future."
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Sandi Hembree

March 8, 2024

5  out of  5
rating by Sandi Hembree
"I switched insurance carriers about 9 months ago. BEST move I made was going with Rob Joiner State Farm Insurance. They are always there to answer my questions and to help me with all of my insurance needs. Go see them!"
We responded:
"Sandi...thank you so much for the kind words and great review!! We certainly appreciate your trust in our agency for all your insurance needs!"
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Bernard Walker

March 7, 2024

5  out of  5
rating by Bernard Walker
"Keep up the great work."
We responded:
"Thank you for the 5 Star review Bernard!! We apreciate you and the business you trust us with!"
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Tyler Lyons

March 6, 2024

5  out of  5
rating by Tyler Lyons
"Erin was amazing helped me with all my needs kept everything easy and simple"
We responded:
"Thank you, Tyler, for recognizing Erin's exceptional assistance in simplifying and addressing your needs. We appreciate your feedback and look forward to continuing to serve you."
Profile photo of Anthony Washington

Anthony Washington

March 6, 2024

5  out of  5
rating by Anthony Washington
"Been with State Farm (Rob Joiner Agency) for years and I am very happy for many reasons. 1. I have great auto insurance coverage and it is very budget friendly. 2. Erin Wood, "The Producer" is very quick and responsive. Erin listens attentively to my inquiries and provides me with what I need to ensure the best available coverages for my family. Thank you, Erin!"
We responded:
"Anthony...thank you so much for the 5 star review and kind words about Erin! She is a fantastic part of my team and I'm so glad that you are so pleased with her service!"
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Jordan Hieber

March 1, 2024

1  out of  5
rating by Jordan Hieber
"Didn’t answer the phone half the time, charged too much, and couldn’t change basic info on policies without it taking weeks and running into multiple problems. So happily I switched."
We responded:
"Jordan...Thank you for the review. As much as we would like to be able to answer every phone call, sometimes that just isn't possible. However, we return all messages when they are left. The premiums are set by State Farm and not my agency. I'm sorry if you were not happy with them. I wish you all the best with your new company and I'm sorry that we were not able to meet your expectations."